Every one of our systems and nonwear-and-tear equipment come with a standard 1 year warranty and can often come with longer coverage by request. Almost all of our parts will last at least 1 to 2 years before needing to be replaced but if they wear out during your warranty period you can receive a free replacement part by calling us at 800-247-7638 (excluding labor costs).
We recognize that smooth system operation is vital to many of our clients and is the reason why we recommend maintaining a small stock of replacement parts. Even though your system may be covered by a warranty and you can receive a free replacement part, sometimes the downtime of even one day is a greater cost than the replacement part.
The last thing we want to see is that our client is paying more in shipping fees to get a part overnighted to their facility when they could have kept a small supply to get their system up and running again while they wait for the free part to ship and simply replace the backup item at a much lower shipping cost.
Has your warranty already expired? We also offer several different extended warranty packages to our clients. Whether your coverage is about to or already has expired, we can offer you coverage.
Several factors help decide the cost for your extended warranty coverage which include tubing size, amount of station locations, additional features, brand name, and facility location.