What is a carrier?
Carriers are the capsules that hold and protect what is being tranported
through the pneumatic tube systems.
How fast does a Carrier Travel?
Approximately 25 feet per second.
My facility calls carriers bullets or tubes. Are these different?
No. "Carrier" is the official name for them but they have adopted other nicknames over time and vary throughout the United States.
We believe that "tubes" became a nickname because people thought tube in "pneumatic tube system" was referring to the carriers when it really was
referring to the steel tubing that the carriers travel through.
The term "bullets" was most likely coined due to some of the original carrier shapes being similar to that of a bullet.
I have no idea what type of carrier I want/need?
No problem. Simply contact us and we will ask you a few general
questions. Then we will provide suggestions based on your facility's requirements.
How much space is available in the carrier?
Please see the chart below:
||Max. Weight Load
||~ Inside Capacity
||5" - 11"
||5" - 14"
||5" - 15"
||5" - 12"
||10" - 16"
|4" x 7"
||12" - 14"
||10" - 16"
||10" - 16"
What styles can I choose?
There are several options you can choose but all of them fall into one of
two categories: end opening or side opening. Some carriers are also made
for specific applications, such as the cash carrier (transporting money)
and the hot sample carrier (transporting hot batch samples).
End opening carriers open on the end only using a twist on cap or
fastened cap. The most popular end opening carriers are Carrier Repair,
Euro, and Adanac.
The side opening carriers open the whole side length of the carrier to
form two separate halves. The most popular side opening carriers are Euro
What sizes are available?
We currently offer systems in 2 1/4", 3", 4", 4.5", 4" x 7", 6", 8", and 10".
How do I decide which size I need?
It depends on what you intend to transport through the system. Most
facilities only need a 3" or 4" system but some facilities, such as hospitals, may need a 6" system to transport larger items.
I have a 4" system. Why is my carrier not 4" in diameter?
The carrier's size is associated with the outside diameter of the
pneumatic tubing and not the actual outside diameter size of the carrier.
This was done to minimize the possibility of having clients order a 4"
pneumatic tube system and purchase 4" outside diameter carriers that
cannot fit inside the system. To get a better estimate of maximum carrier
weights and storage capacity, please download our carrier brochure.
Do you sell my type of carrier?
If you do not see your specific carrier on our website please contact us.
We sell any carrier available on the pneumatic tube system market but do
not keep an exhaustive list on our website.
How do I measure a carrier?
A carrier's size is found by measuring the inside diameter of the
carrier. Simply place the ruler or tape mease across the width of the
carrier to get your measurement.
The inside length can be measured by placing a ruler or tape measure
inside the carrier and measuring the available space. Some carriers, such
as the Euro carrier, may provide additional space in the cap so don't
forget to include it as well.
If a carrier ends up having an inside diameter of 3 5/16" then the
carrier is designed for a 4" system (since a 3 5/16" carrier cannot fit
inside 3" outside diameter tubing). For more assistance, please download
our carrier brochure or contact us.
Can I get carriers in different colors?
Yes. However, each carrier has its own set of available colors so please
contact us for further information. Some of our carrier vendors also
produce limited edition carriers for causes, such as breast cancer
awareness, so contact us if you are interested.
Can I get replacement parts to repair carriers?
Yes. Some carriers simply have latches, wearbands, or other parts that
wear out over time and does not require that the whole carrier be
replaced. Please contact us for a consultation before placing an order
for repair parts. If the carrier body is cracked or broken it is better
to replace the whole carrier than to potentially cause damage to the
whole pneumatic tube system.
Some facilities have chosen to use broken carriers in their system to
save money but later paid much more in service call charges because the
carriers damaged parts of the pneumatic tube system.
Do you repair carriers?
Yes. We replace worn out parts, fix minor cracks, and more. Simply ship
your carriers to our facility and we will notify you when they are being
shipped back. It is best to contact us first to get the overall cost of
repair and shipping costs. Sometimes it is more cost effective to buy a
new replacement carrier.
Do you sell leak resistant carriers?
Yes. Please let us know what brand you would like to purchase and we will
be happy to assist you.
Do you sell liners?
Yes. Liners are available for our Euro and Golston Carriers. Please note
that there are two different liners for the Golston Carriers: one for
leak resistant and one for the non-leak resistant.
How can I tell which liners I received?
The original carrier liners contain no jagged edges towards the end. The
leak resistant liners contain jagged edges to provide more space for the
Do you have a carrier spill cleanup procedure?
Yes. Please download our carrier spill cleanup brochure or contact us for
Is there a way to salvage the liner from a carrier spill?
There is not a cost effective way to do so. If the spill involves
dangerous chemicals or healthcare related samples, the liner must be
disposed of properly. Keep in mind that liners are designed to serve as
disposable protection. You can use them until they are damaged through a
carrier spill or regular use.
Do you offer RFID (Radio Frequency Identification) with your carriers?
Yes. RFID is the next step in the industry to guarantee without a doubt
that the exact carrier was received at the correct location. This
solution is perfect for facilities that may need to provide proof that an
item was delivered to a specific location at a certain day and time.
What pneumatic tube systems do you sell?
We provide a solution for any application of point to point, semi-
automatic, or automatic system on the market.
Are you a reseller of another company's systems?
No. We manufacture, install, and provide service to our own systems. We
are also able to provide customized solutions for our clients.
Where do you sell your systems?
We sell primarily to the North American continent but do sell some
systems in other countries occasionally.
How are your systems different from other companies?
We are one of the few truly pneumatic tube system companies in the
industry today. Most companies use pneumatic (air) operation with just
their blowers, however, we use pneumatic operation with all of our
equipment. This allows our parts to operate faster, require little to no
maintenance, be low cost, and readily available anywhere.
Most of our competitors use old motor-driven technology that is slower,
requires regular lubrication and maintenance, proprietary parts (much
higher replacement costs), and are not readily available anywhere else
but their facility.
What industries buy your systems?
Nearly every type of industry has purchased our pneumatic tube systems
and use them for numerous different applications. Even if one of our
standard solutions doesn't work we can customize a solution just for your
What features come with your system?
We offer every feature that everyone else does. We encourage you to not
allow fancy names and terminology to confuse you. Things like choosing
the fastest path to a destination, carrier management, carrier tracking,
and more have been standard features of our systems for years. We have
simply seen companies reinvent the names to make them sound more modern
and and newer than they really are. We also can add any feature to our
systems by request and have been doing that for decades.
What system is best for my facility?
We believe that if you answer a few questions we can suggest the right
system and size for your needs. Please visit our New Systems page to find
Can you retrofit my system?
We can retrofit all systems by installing new controls. The tubing,
stations, diverters, and blowers can remain installed.
Another company mentioned the term "zones", what is that?
Zones give us the ability to break up a single pneumatic tube system into
subsystems that can operate independently. Each zone receives its own blower so that more
than one carrier can be sent and received at the same time if they are on
separate zones. The zones are interconnected and can send a carrier between zones but this causes two of the zones to be busy while the carrier moves through both zones.
Do you offer warranties or preventive maintenance for your systems?
Yes. We have rolled out new warranty, extended warranty, and preventive
What makes your equipment different?
Our equipment is one of the only truly pneumatic tube systems. We use
pneumatic operation for all of our equipment, not just for transporting
the carriers inside the pneumatic tubing. Most companies use old, slower
motor-driven technology to run their systems and require power to nearly
every piece of equipment. A great advantage of our systems is our
diverters not requiring power.
How does your touch screen technology compare to others?
Our entire system technology is simpler than our competitors but our
touch screen is the most noticeable difference to those who operate the
pneumatic tube system on a day-to-day basis. We assign buttons for each
location that the operator merely pushes to send it to that destination.
Our competitors require their customers to use a series of numbers that
represent different destinations. This requires unnecessary training and
updating and learning new codes for future use. Operators don't need to
memorize codes or be trained on new location additions, they simply push
the clearly labeled new button.
What kind of blowers do you use?
It depends on the system. The smaller systems need a small blower motor
to send carriers short distances. Medium systems use our blower packs or
regenerative blowers. Large systems use larger regenerative blowers.
Are your diverters similar to other company's diverters?
Although the diverter frames look the same the controls are completely
different. We use pneumatic operation with our diverters which only
requires a few parts. If you examine our competitors' diverters next to
ours you will see that they are full of motors, gears, and other