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Carriers
What is a carrier?
Carriers are the capsules that hold and protect what is being tranported through the pneumatic tube systems.
How fast does a Carrier Travel?
Approximately 25 feet per second.
My facility calls carriers bullets or tubes. Are these different?
No. "Carrier" is the official name for them but they have adopted other nicknames over time and vary throughout the United States.

We believe that "tubes" became a nickname because people thought tube in "pneumatic tube system" was referring to the carriers when it really was referring to the steel tubing that the carriers travel through.

The term "bullets" was most likely coined due to some of the original carrier shapes being similar to that of a bullet.
I have no idea what type of carrier I want/need?
No problem. Simply contact us and we will ask you a few general questions. Then we will provide suggestions based on your facility's requirements.
How much space is available in the carrier?
Please see the chart below:

Sizes Max. Weight Load Inside Lengths ~ Inside Capacity
2 1/4" 2 lbs 5" - 11" 7.4 in³
3" 3 lbs 5" - 14" 31.4 in³
4" 5 lbs 5" - 15" 49.5 in³
4 1/2" 5 lbs 5" - 12" 82.9 in³
6" 15 lbs 10" - 16" 78.5 in³
4" x 7" 15 lbs 12" - 14" 172 in³
8" 20 lbs 10" - 16" 475.3 in³
10" 25 lbs 10" - 16" 700.7 in³
What styles can I choose?
There are several options you can choose but all of them fall into one of two categories: end opening or side opening. Some carriers are also made for specific applications, such as the cash carrier (transporting money) and the hot sample carrier (transporting hot batch samples).

End opening carriers open on the end only using a twist on cap or fastened cap. The most popular end opening carriers are Carrier Repair, Euro, and Adanac.

The side opening carriers open the whole side length of the carrier to form two separate halves. The most popular side opening carriers are Euro and Golston.
What sizes are available?
We currently offer systems in 2 1/4", 3", 4", 4.5", 4" x 7", 6", 8", and 10".
How do I decide which size I need?
It depends on what you intend to transport through the system. Most facilities only need a 3" or 4" system but some facilities, such as hospitals, may need a 6" system to transport larger items.
I have a 4" system. Why is my carrier not 4" in diameter?
The carrier's size is associated with the outside diameter of the pneumatic tubing and not the actual outside diameter size of the carrier. This was done to minimize the possibility of having clients order a 4" pneumatic tube system and purchase 4" outside diameter carriers that cannot fit inside the system. To get a better estimate of maximum carrier weights and storage capacity, please download our carrier brochure.
Do you sell my type of carrier?
If you do not see your specific carrier on our website please contact us. We sell any carrier available on the pneumatic tube system market but do not keep an exhaustive list on our website.
How do I measure a carrier?
A carrier's size is found by measuring the inside diameter of the carrier. Simply place the ruler or tape mease across the width of the carrier to get your measurement.

The inside length can be measured by placing a ruler or tape measure inside the carrier and measuring the available space. Some carriers, such as the Euro carrier, may provide additional space in the cap so don't forget to include it as well.

If a carrier ends up having an inside diameter of 3 5/16" then the carrier is designed for a 4" system (since a 3 5/16" carrier cannot fit inside 3" outside diameter tubing). For more assistance, please download our carrier brochure or contact us.
Can I get carriers in different colors?
Yes. However, each carrier has its own set of available colors so please contact us for further information. Some of our carrier vendors also produce limited edition carriers for causes, such as breast cancer awareness, so contact us if you are interested.
Can I get replacement parts to repair carriers?
Yes. Some carriers simply have latches, wearbands, or other parts that wear out over time and does not require that the whole carrier be replaced. Please contact us for a consultation before placing an order for repair parts. If the carrier body is cracked or broken it is better to replace the whole carrier than to potentially cause damage to the whole pneumatic tube system.

Some facilities have chosen to use broken carriers in their system to save money but later paid much more in service call charges because the carriers damaged parts of the pneumatic tube system.
Do you repair carriers?
Yes. We replace worn out parts, fix minor cracks, and more. Simply ship your carriers to our facility and we will notify you when they are being shipped back. It is best to contact us first to get the overall cost of repair and shipping costs. Sometimes it is more cost effective to buy a new replacement carrier.
Do you sell leak resistant carriers?
Yes. Please let us know what brand you would like to purchase and we will be happy to assist you.
Do you sell liners?
Yes. Liners are available for our Euro and Golston Carriers. Please note that there are two different liners for the Golston Carriers: one for leak resistant and one for the non-leak resistant.
How can I tell which liners I received?
The original carrier liners contain no jagged edges towards the end. The leak resistant liners contain jagged edges to provide more space for the new latches.
Do you have a carrier spill cleanup procedure?
Yes. Please download our carrier spill cleanup brochure or contact us for more information.
Is there a way to salvage the liner from a carrier spill?
There is not a cost effective way to do so. If the spill involves dangerous chemicals or healthcare related samples, the liner must be disposed of properly. Keep in mind that liners are designed to serve as disposable protection. You can use them until they are damaged through a carrier spill or regular use.
Do you offer RFID (Radio Frequency Identification) with your carriers?
Yes. RFID is the next step in the industry to guarantee without a doubt that the exact carrier was received at the correct location. This solution is perfect for facilities that may need to provide proof that an item was delivered to a specific location at a certain day and time.

Systems
What pneumatic tube systems do you sell?
We provide a solution for any application of point to point, semi- automatic, or automatic system on the market.
Are you a reseller of another company's systems?
No. We manufacture, install, and provide service to our own systems. We are also able to provide customized solutions for our clients.
Where do you sell your systems?
We sell primarily to the North American continent but do sell some systems in other countries occasionally.
How are your systems different from other companies?
We are one of the few truly pneumatic tube system companies in the industry today. Most companies use pneumatic (air) operation with just their blowers, however, we use pneumatic operation with all of our equipment. This allows our parts to operate faster, require little to no maintenance, be low cost, and readily available anywhere.

Most of our competitors use old motor-driven technology that is slower, requires regular lubrication and maintenance, proprietary parts (much higher replacement costs), and are not readily available anywhere else but their facility.
What industries buy your systems?
Nearly every type of industry has purchased our pneumatic tube systems and use them for numerous different applications. Even if one of our standard solutions doesn't work we can customize a solution just for your facility.
What features come with your system?
We offer every feature that everyone else does. We encourage you to not allow fancy names and terminology to confuse you. Things like choosing the fastest path to a destination, carrier management, carrier tracking, and more have been standard features of our systems for years. We have simply seen companies reinvent the names to make them sound more modern and and newer than they really are. We also can add any feature to our systems by request and have been doing that for decades.
What system is best for my facility?
We believe that if you answer a few questions we can suggest the right system and size for your needs. Please visit our New Systems page to find out more.
Can you retrofit my system?
We can retrofit all systems by installing new controls. The tubing, stations, diverters, and blowers can remain installed.
Another company mentioned the term "zones", what is that?
Zones give us the ability to break up a single pneumatic tube system into subsystems that can operate independently. Each zone receives its own blower so that more than one carrier can be sent and received at the same time if they are on separate zones. The zones are interconnected and can send a carrier between zones but this causes two of the zones to be busy while the carrier moves through both zones.
Do you offer warranties or preventive maintenance for your systems?
Yes. We have rolled out new warranty, extended warranty, and preventive maintenance programs.

Equipment
What makes your equipment different?
Our equipment is one of the only truly pneumatic tube systems. We use pneumatic operation for all of our equipment, not just for transporting the carriers inside the pneumatic tubing. Most companies use old, slower motor-driven technology to run their systems and require power to nearly every piece of equipment. A great advantage of our systems is our diverters not requiring power.
How does your touch screen technology compare to others?
Our entire system technology is simpler than our competitors but our touch screen is the most noticeable difference to those who operate the pneumatic tube system on a day-to-day basis. We assign buttons for each location that the operator merely pushes to send it to that destination. Our competitors require their customers to use a series of numbers that represent different destinations. This requires unnecessary training and updating and learning new codes for future use. Operators don't need to memorize codes or be trained on new location additions, they simply push the clearly labeled new button.
What kind of blowers do you use?
It depends on the system. The smaller systems need a small blower motor to send carriers short distances. Medium systems use our blower packs or regenerative blowers. Large systems use larger regenerative blowers.
Are your diverters similar to other company's diverters?
Although the diverter frames look the same the controls are completely different. We use pneumatic operation with our diverters which only requires a few parts. If you examine our competitors' diverters next to ours you will see that they are full of motors, gears, and other complicated parts.


 


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